Menu
- Adobe Creative Cloud Mac Cannot Download Apps Free
- Adobe Creative Cloud Desktop App
- Adobe Creative Cloud Can't Download Apps
While installing Adobe Creative Cloud applications on macOS 10.12, you encounter one of the following errors: The installation cannot continue as the installer file may be damaged. Download the installer file again. Installer failed to initialize.
Navigate to User Library Application Support Adobe To access the hidden User Library folder, see Access hidden user library files Mac OS 10.7 and later. Locate and remove the AAMUpdater and OOBE folders. Reopen the Creative Cloud Desktop app located in the Applications folder. Windows: Quit the Creative Cloud desktop app. I am using Lightroom Classic CC release 8.1 (Build 1200465), Photoshop CC release 20.0.4, Illustrator CC release 23.0.4, and Premiere CC release 13.1.2 (build 9). My hardware is a MacBook Pro 15-inch 2017 with 2.8 Ghz i7 and 16gb of RAM if that helps. I'm still running the beta of Mac OS Catalina and only the adobe suite apps do not work. Access Adobe Creative Cloud apps, services, file management, and more. Sign in to start creating.
Understand why some Adobe applications may not be listed in the Adobe Creative Cloud desktop app.
Sometimes, the Creative Cloud desktop app does not display all the applications available in Creative Cloud. The apps you can't install on your computer are removed from the download selection screen. Some of the situations that cause this issue are listed below.
Note:
If you uninstalled an Adobe Creative Cloud application but are unable to reinstall, see Creative Cloud desktop app lists uninstalled apps as 'Up to date'.
You will not be able to install or run Creative Cloud apps unless you’re on a supported version of Windows or macOS. For details about each Creative Cloud app, see Creative Cloud system requirements.
Creative Cloud desktop app running in compatibility mode
![Adobe creative cloud mac cannot download apps offline Adobe creative cloud mac cannot download apps offline](/uploads/1/1/9/5/119528491/318692012.jpg)
![Adobe Creative Cloud Mac Cannot Download Apps Adobe Creative Cloud Mac Cannot Download Apps](/uploads/1/1/9/5/119528491/467898376.jpg)
If the Creative Cloud desktop app is running in the compatibility mode, it might not display all the available Creative Cloud applications. Windows Compatibility Mode allows Windows to emulate a prior version of the operating system to support applications that may not run in the current installed version. Compatibility mode is not necessary for the Creative Cloud desktop app and prevents the app from correctly detecting your version of Windows.
If you're on an earlier version of the Creative Cloud desktop app, you get the following screen.
To fix this issue, disable Windows Compatibility mode for the Creative Cloud files mentioned below:
Adobe Creative Cloud Mac Cannot Download Apps Free
- Navigate to C:Program Files(x86)AdobeAdobe Creative CloudACC
- Right-click Creative Cloud.exe and choose Properties.
- On the Compatibility tab, deselect the Run this program in compatibility mode for option.Note:If the Compatibility mode option is grayed out, select Change settings for all users and then deselect Run this program in compatibility for option.
- Repeat steps 2–3 for the executable files mentioned in the path below:
- Setup.exe at C:Program Files(x86)Common FilesAdobeAdobe Desktop CommonHDBoxSetup.exe
- Set-up.exe at C:Program Files(x86)Common FilesAdobeAdobe Desktop CommonHDBoxSet-up.exe
- Adobe Installer.exe at C:Program Files(x86)Common FilesAdobeAdobe Desktop CommonElevationManagerAdobe Installer.exe
- AdobeUpdateService.exe at C:Program Files(x86)Common FilesAdobeAdobe Desktop CommonElevationManagerAdobeUpdateService.exe
- Adobe Desktop Service.exe at C:Program Files(x86)Common FilesAdobeAdobe Desktop CommonADSAdobe Desktop Service.exe
More like this
In the Apps tab of the Creative Cloud desktop app, applications are not listed as installed. Or, they are listed as installed, but are not located in the Start menu or the Application folder.
- In the Creative Cloud desktop app, click Sign out from the Profile menu.
- Quit the Creative Cloud desktop app:
- Version 5.0 and later: Press command+Q (macOS) or Ctrl+W (Windows)
- Version 4.9 or earlier: Click the three dots vertical icon in the upper-right corner of the Creative Cloud for
desktop app and choose Quit.
- Navigate to the following location and rename opm.db:
- macOS: Macintosh HD/Users/[user name]/Library/Application Support/Adobe/OOBE
- Windows: C:Users[user name]AppDataLocalAdobeOOBE
Change the name to opm.db.old - macOS: Macintosh HD/Users/[user name]/Library/Application Support/Adobe/OOBE
Adobe Creative Cloud Desktop App
The applications are now listed as installed in the Apps panel of the Creative Cloud desktop app.